Auto Pay + Renewals
Update your payment details and Automatic Payment Plan today!
One-Time Adjustment Notice
Renewing customers on a Monthly Automatic Payment Plan are subject to a one-time adjustment that keeps your account paid 30 days ahead. This means that a payment may be processed from both the old and new Customer Portals.
To review upcoming payments, check the Payments section in the new Customer Portal using your policy number that starts with “FL.” Check the old Customer Portal using your policy number that starts with “P.”
Welcome to
A Simpler Way to Manage Payments
We’ve upgraded our systems to serve you better, and that includes how you manage your payments.
If you’re currently enrolled in auto pay, please read this important update to avoid cancellation of coverage.
To ensure your payment drafts on time, please update your payment method at least 3 business days before your renewal date.
Changing Your Payment Plan
Customers who were previously enrolled in a Monthly Automatic Payment Plan were transitioned to a 4-pay plan in our new system.
You have the flexibility to switch your payment plan in the new system, whether you were initially on a monthly plan, a 2-pay or 4-pay plan, or vice versa. Here’s what to keep in mind:
- Monthly Plan: If switching to monthly from a 2-pay or 4-pay plan, a one-time adjustment will be applied to bring your account current and maintain the required 30-day advance payment.
- 2-Pay Plan: 60% of your premium is due at renewal, with the remaining 40% due in 6 months.
- 4-Pay Plan: 40% is due at renewal, with the remaining 60% paid in three quarterly payments of 20%.
Re-enter Your Payment Info
To protect your financial information, we did not transfer your existing payment details to the payment plan information in our new system. This means:
- If you’re enrolled in auto pay, you must re-enter your payment information at least three (3) days before your next renewal date.
- Failure to update your payment method may result in a missed payment and potential policy cancellation.
Updating Auto-Pay Settings
You can update your payment details and auto-pay option online or by phone with the assistance of a Customer Support Specialist.
If updating online, once logged in, follow these step-by-step instructions to add your financial information, your payment details, and to re-enroll in Auto Pay.
- Visit Our Customer Portal
- Create or log in to your account
- Use Your New “FL” Policy Number
- Add or Update Your Payment Method
Prefer to Speak with Someone?
Customer Support is Standing By
We’re happy to help you update your payment information and set up your auto-pay plan. Please contact us at least three (3) business days before your renewal date to avoid cancellation.
- Monday – Friday: 8:00 AM – 7:00 PM
- Saturday: 8:00 AM – 4:30 PM ET
Staying Connected Matters to Us
We want to keep you informed, especially about renewals and updates on Florida storms.
Make sure your contact details and communication preferences are up to date, so you don’t miss critical updates. We recommend reviewing your contact details at least once a year, ideally before the start of storm season.
Here’s when we’re sending renewal reminders, based on your preferences:
- 60-days before renewal (US Mail and Email)
- 30-days before renewal (Email)
- 10-days before (Email or SMS)
Protection Should Be Simple
That’s why we’ve created this page — to help you stay covered, informed, and in control.