Autopay + Renewals
Update your payment details and Automatic Payment Plan today!
A Simpler Way to Manage Payments
We’ve upgraded our systems to serve you better, and that includes how you manage your payments.
If you’re currently enrolled in autopay, please read this important update to ensure your coverage continues without interruption.
To ensure your payment drafts on time, please update your payment method at least three (3) business days before your renewal date.
Reentering Your Payment Info
To protect your financial information, we did not transfer your existing payment details to the payment plan information in our new system. This means:
- If you’re enrolled in autopay, you must reenter your payment information at least three (3) days before your next renewal date.
- Failure to update your payment method may result in a missed payment, which can interrupt your coverage.
One-Time Adjustment for Monthly Autopay
Why Am I Seeing Only 11 Payments?
If you are renewing your policy under a Monthly Automatic Payment Plan, you will see only 11 installments for the upcoming term. This structure ensures that by the 12th month, your payment will be made 30 days in advance, serving as a safeguard to prevent any interruption in coverage should a future payment fail.
To review upcoming payments, check the Payments section in the new Customer Portal using your policy number that starts with “FL.”
Understanding Your Payment Timeline
- Renewal Date: Your new policy term starts
- Day 1: First payment for renewal drafts
- Going Forward: Your first term in the new system will include 11 installments. The payment made in month 12 will be applied to your next renewal, ensuring you remain paid 30 days in advance.
Changing Your Payment Plan
Customers who were previously enrolled in a Monthly Automatic Payment Plan were transitioned to a 4-pay plan in our new system.
You have the flexibility to switch your payment plan in the new system, whether you were initially on a monthly plan, a 2-pay or 4-pay plan, or vice versa. Here’s what to keep in mind:
- Monthly Plan: If you’re switching to monthly payments from a 2-pay or 4-pay plan, your first term in our new system will include only 11 installments. The payment made in month 12 will be applied to your next renewal, ensuring you remain paid 30 days in advance.
- 2-Pay Plan: 60% of your premium is due at renewal, with the remaining 40% due in 6 months.
- 4-Pay Plan: 40% is due at renewal, with the remaining 60% paid in three quarterly payments of 20%.
Updating Autopay Settings
You can update your payment details and autopay option online or by phone with the assistance of a Customer Support Specialist.
If updating online, once logged in, follow these step-by-step instructions to add your financial information, your payment details, and to reenroll in autopay.
- Visit Our Customer Portal
- Create or Log In to Your Account
- Use Your New “FL” Policy Number
- Add or Update Your Payment Method
Prefer to Speak with Someone?
Customer Support is Standing By
We’re happy to help you update your payment information and set up your autopay plan. Please contact us at least three (3) business days before your renewal date to avoid cancellation.
- Monday – Friday: 8:00 AM – 7:00 PM
- Saturday: 8:00 AM – 4:30 PM ET
Stay Connected
We want to keep you informed, especially about renewals and updates on Florida storms.
Make sure your contact details and communication preferences are up to date, so you don’t miss critical updates. We recommend reviewing your contact details at least once a year, ideally before the start of storm season.
Here’s when we’re sending renewal reminders, based on your preferences:
- 60-days before renewal (US Mail and Email)
- 30-days before renewal (Email)
- 10-days before (Email or SMS)
Protection Should Be Simple
That’s why we’ve created this page — to help you stay covered, informed, and in control.