Autopay + Renewals
Update your payment details and Automatic Payment Plan today!
A Simpler Way to Manage Payments
We’ve upgraded our systems to serve you better, and that includes how you manage your payments.
If you’re currently enrolled in autopay, please read this important update to ensure your coverage continues without interruption.
To ensure your payment drafts on time, please update your payment method at least three (3) business days before your renewal date.
Reentering Your Payment Info
To protect your financial information, we did not transfer your existing payment details to the payment plan information in our new system. This means:
- If you’re enrolled in autopay, you must reenter your payment information at least three (3) days before your next renewal date.
- Failure to update your payment method may result in a missed payment, which can interrupt your coverage.
One-Time Adjustment for Monthly Autopay
Why Am I Seeing Two Payments?
If you are a renewing customer on a Monthly Automatic Payment Plan, you will experience a one-time adjustment to keep your account paid 30 days ahead. This is not an extra fee—it’s applied directly to your policy premium and acts as a safeguard so your coverage is not interrupted if a future payment fails.
When renewing, you will see a final payment from the old system and the first payment from the new system. To review upcoming payments, check the Payments section in the new Customer Portal using your policy number that starts with “FL.” Check the old Customer Portal using your policy number that starts with “P.”
If you would like to avoid the monthly advance payment, switch to a 2-Pay or 4-Pay plan—these don’t require an advance payment and may better fit your budget.
Understanding Your Payment Timeline
- Renewal Date: Your new policy term starts
- Days 1–3: Final payment drafts from the old system
- Days 4–7: First payment drafts from the new system (sets your account one month ahead)
- Going Forward: Monthly payments continue on your scheduled date, keeping you 30 days ahead for uninterrupted coverage
Changing Your Payment Plan
Customers who were previously enrolled in a Monthly Automatic Payment Plan were transitioned to a 4-pay plan in our new system.
You have the flexibility to switch your payment plan in the new system, whether you were initially on a monthly plan, a 2-pay or 4-pay plan, or vice versa. Here’s what to keep in mind:
- Monthly Plan: If switching to monthly from a 2-pay or 4-pay plan, a one-time adjustment will be applied to bring your account current and maintain the required 30-day advance payment.
- 2-Pay Plan: 60% of your premium is due at renewal, with the remaining 40% due in 6 months.
- 4-Pay Plan: 40% is due at renewal, with the remaining 60% paid in three quarterly payments of 20%.
Updating Autopay Settings
You can update your payment details and autopay option online or by phone with the assistance of a Customer Support Specialist.
If updating online, once logged in, follow these step-by-step instructions to add your financial information, your payment details, and to reenroll in autopay.
- Visit Our Customer Portal
- Create or Log In to Your Account
- Use Your New “FL” Policy Number
- Add or Update Your Payment Method
Prefer to Speak with Someone?
Customer Support is Standing By
We’re happy to help you update your payment information and set up your autopay plan. Please contact us at least three (3) business days before your renewal date to avoid cancellation.
- Monday – Friday: 8:00 AM – 7:00 PM
- Saturday: 8:00 AM – 4:30 PM ET
Stay Connected
We want to keep you informed, especially about renewals and updates on Florida storms.
Make sure your contact details and communication preferences are up to date, so you don’t miss critical updates. We recommend reviewing your contact details at least once a year, ideally before the start of storm season.
Here’s when we’re sending renewal reminders, based on your preferences:
- 60-days before renewal (US Mail and Email)
- 30-days before renewal (Email)
- 10-days before (Email or SMS)
Protection Should Be Simple
That’s why we’ve created this page — to help you stay covered, informed, and in control.