Need to report a claim?
- Skip the line and visit your My Security First Customer Portal
- Call (877) 333-9992 24/7
- Open a new claim via LiveChat on this website!
Visit the Claims Process page for more information about filing a claim.
Florida Chief Financial Officer Jimmy Patronis and the Florida Department of Financial Services have prepared a document addressing key post-storm insurance questions.
Access the document via the button below:
It's important to have the resources you need before a storm is forecasted to make landfall in Florida after it strikes and once it passes.
FEMA has great resources - how to prepare and recover after a storm and even a storm tracker on their mobile app.
Floridadisaster.org provides an up-to-date list of open shelters. Many can house families with special needs and pets. Check the list. Know before you go.
The Red Cross has resources for preparing for and weathering a storm. Download their Emergency Severe Weather app to help you stay safe.
As a Security First policyholder, you have access to our First Choice Repair Network®, whether you have filed a claim and need to make repairs to your home or simply want to make improvements. Our Network has over 100 licensed and insured Florida contractors who have undergone thorough background checks.
Contact us first to assist with your repairs or renovations.
Having the correct contact information is critical in case we need to provide you with important storm updates.
Proper planning is critical to protecting your home, family, and pets when a natural disaster strikes.
When you know your zone, it's easier to understand evacuation orders from local officials. According to Floridadisaster.org, you are most likely to be evacuated if you live in a low-lying, flood-prone area, a mobile home, or an unsafe structure.
Following a named storm event, the State has the option to set up Insurance Villages to support impacted residents. Security First response teams participate in these Insurance Villages to assist our policyholder with their claims and other needs. We will list the locations of these Villages when they become available.
