Contact Us

By Phone

customer support icon

The Customer Support Team can assist you with policy questions, billing, underwriting inquiries, claims and general inquiries. 

Monday – Friday 
8:00am to 7:00pm ET

Saturday 
8:00am to 4:30pm ET

By Live Chat

live chat icon

Short on time? You can also chat with us on the go. Try it today!  

Monday – Friday 
8:00am to 5:00pm ET

By Email

mail icon

Email us! We respond within 24 business hours 

 

We're Here For You

policy services icon

Even if your home is a brand-new construction, call us for a quote! We will find the best fit for you. 

(866) 999-5545

Monday - Friday
8:00am – 7:00pm ET

Saturday 
8:00am to 4:30pm ET

Get in touch

Agent Services

(877) 900-3974 (Option 2, then option 4)

AgentAdmin@SecurityFirstFlorida.com

Monday - Friday, 8 am to 5 pm

 

Agent Appointments

For Agent Appointments, contact the territory manager for your territory using this regional map.

 

Verify policy coverage 24/7 by visiting LenderDock.com. Your organization may already be enrolled.

To call our automated system for basic policy inquiries, follow the prompts at (877) 333-9992.
 

Overnight Mailing Address

SFI (Admitted Products) FedEx & UPS Overnight Payment Address
Security First Insurance
Lockbox# 628336, 2290 Premier Row
Orlando, FL 32809
 
SFM (Excess & Surplus) FedEx & UPS Overnight Mailing Address:  
Security First Managers LLC – ITF Highlander Specialty Insurance Co.
Lockbox# 628782, 2290 Premier Row
Orlando, FL 32809

If you suspect someone has committed an act in an attempt to defraud their insurance company, please send a report to the email below.

ReportFraud@SecurityFirstFlorida.com

Fraudulent claims account for a significant portion of all claims received by insurance carriers and cost billions of dollars annually leading to higher insurance premiums for all policyholders. Help us stop fraud by reporting any suspicious activity or false claims.