We're here to help! Call or email us.
Get in touch with us for policy and billing questions.
Monday - Friday | 8am - 8pm
Saturday - Sunday | 8am - 5pm
Our Customer and Agent Response Experts (C.A.R.E.) Team can assist you in reviewing your policy, billing, or claim information.
You can also find this information online by visiting our Customer Portal.
We are by your side to provide a smooth experience.
Review our options for filing a claim.
It is best to reach out to your Examiner directly. Please include your claim number in the subject line of all emails.
For general questions, call our C.A.R.E. Team.
(877) 900-3974 (Option 2, then option 4)
Monday - Friday 8:30 am to 5 pm
For Agent Appointments, contact the territory manager for your territory using this regional map.
Monday - Friday 8 am to 5 pm
Verify policy coverage 24/7 by visiting LenderDock.com. Your organization may already be enrolled.
To call our automated system for basic policy inquiries, follow the prompts at (877) 333-9992.
Overnight Mailing Address
Security First Insurance
Attn: Lockbox 628336
102 West Pineloch Avenue, Suite 18
Orlando, FL 32806-6100
Please contact Sandy Ferrer, Director of Special Investigations and Fraud Prevention, if you suspect someone has committed an act in an attempt to defraud their insurance company.
Monday - Friday 8 am to 4:30 pm
Fraudulent claims account for a significant portion of all claims received by insurance carriers and cost billions of dollars annually leading to higher insurance premiums for all policyholders. Help us stop fraud by reporting any suspicious activity or false claims.