Contact Us

Contact Us

Monday - Friday 8:00 a.m. to 8:00 p.m. EDT

Contact us to ask questions about your policy or coverage options, to make a payment, or to find an agent near you.

Telephone: (877) 333-9992
Fax: (954) 331-4857
Email: customerservice@securityfirstflorida.com

You can also access our online My Security First customer portal to review your policy, file a claim, or make a payment.

File a claim 24 hours a day, 7 days a week.

For questions regarding your claim, you can contact us via phone or email.

Telephone: (877) 581-4862

All emails sent to the Claims Department should include your claim number in the subject line and body of the email.

Email: claims@SecurityFirstFlorida.com

Water Extraction

If your home experiences water damage, it needs immediate attention to prevent further damage. Security First Insurance has partnered with certified water extraction companies who have committed to respond within 2 hours. Learn more.

Identity Theft Claims

For identity theft claims or any suspected identity fraud activity, please call PrivacyMaxx immediately at (800) 676-5696.

Flood Loss Claims

If your flood policy is through Security First Insurance, you can report your flood claim by calling us at (877) 333-5696.

Monday - Friday 8:30 a.m. to 5 p.m. EDT

Telephone: (877) 900-3974 (Option 2, then option 4) or (386) 673-5308
Fax: (386) 673-5408

For password change requests, call us at (877) 900-3974 (Option 2, then option 4).

To contact Agency Administration, send an email to agentadmin@securityfirstflorida.com.

Agent Appointments: (386) 405-7396

Monday - Friday 8:00 a.m. to 8:00 p.m. EDT

Telephone: (877) 900-3974
Fax: (954) 331-4857

Email: underwriting@securityfirstfl.com 

Verify Online: You can verify policy coverage 24/7 by visiting LenderDock.com. Your organization may already be enrolled.

Telephone: (877) 333-9992
Mortgage company assistance calls are handled Monday through Friday 9 am - 5 pm.

Overnight Address:

Security First Insurance
Attn: Lockbox 628336
102 West Pineloch Avenue
Suite 18, Orlando, FL 32806-6100

Monday - Friday 8:00 a.m. to 4:30 p.m. EDT
 
Please contact Sandy Ferrer, Director of the Special Investigations Unit, if you suspect someone has committed an act in an attempt to defraud their insurance company. 
 
Telephone: (386) 301-4057
Email: SFerrer@SecurityFirstFlorida.com
 
Fraudulent claims account for a significant portion of all claims received by insurance carriers and cost billions of dollars annually leading to higher insurance premiums for all policyholders. Help us stop fraud by reporting any suspicious activity or false claims. 

Monday - Friday 8:30 a.m. to 5 p.m. EDT

Please contact Marissa Buckley, Vice President of Marketing

Telephone: (386) 523-2302
Email: MBuckley@securityfirstflorida.com