Monday - Friday 8:00 a.m. to 8:00 p.m. EDT
Contact our Customer and Agent Response Experts (C.A.R.E.) to ask questions about your policy or coverage options, to make a payment, or to find an agent near you. Agents can contact the C.A.R.E. Team for expertise to help serve Florida's homeowners such as product and programs information and underwriting eligibility.
Telephone: (877) 333-9992
Email: PolicyServices@SecurityFirstFlorida.com
You can also access our online My Security First customer portal to review your policy, file a claim, or make a payment.
File a claim 24 hours a day, 7 days a week.
For questions regarding your claim, you can contact us via phone or email.
Telephone: (877) 581-4862
All emails sent to the Claims Department should include your claim number in the subject line and body of the email.
Email: Claims@SecurityFirstFlorida.com
Water Extraction
If your home experiences water damage, it needs immediate attention to prevent further damage. Security First Insurance has partnered with certified water extraction companies who have committed to respond within 2 hours.
Identity Theft Claims
For identity theft claims or any suspected identity fraud activity, please call PrivacyMaxx immediately at (800) 676-5696.
Flood Loss Claims
If your flood policy is through Security First Insurance, you can report your flood claim by calling us at (877) 581-4862.
Monday - Friday 8:30 a.m. to 5 p.m. EDT
Telephone: (877) 900-3974 (Option 2, then option 4) or (386) 673-5308
For password change requests, call us at (877) 900-3974 (Option 2, then option 4).
To contact Agency Resources, send an email to AgentAdmin@SecurityFirstFlorida.com.
Agent Appointments: Contact the territory manager for your territory using this regional map.
Verify Online: You can verify policy coverage 24/7 by visiting LenderDock.com. Your organization may already be enrolled.
Telephone: (877) 333-9992
Mortgage company assistance calls are handled Monday through Friday 9 am - 5 pm.
Overnight Address:
Security First Insurance
Attn: Lockbox 628336
102 West Pineloch Avenue
Suite 18, Orlando, FL 32806-6100
Monday - Friday 8:00 a.m. to 4:30 p.m. EDT
Please contact Sandy Ferrer, Director of Special Investigations and Fraud Prevention, if you suspect someone has committed an act in an attempt to defraud their insurance company.
Telephone: (386) 868-1164
Email: ReportFraud@SecurityFirstFlorida.com
Fraudulent claims account for a significant portion of all claims received by insurance carriers and cost billions of dollars annually leading to higher insurance premiums for all policyholders. Help us stop fraud by reporting any suspicious activity or false claims.
Monday - Friday 8:30 a.m. to 5 p.m. EDT
Please contact Marissa Buckley, Vice President of Marketing
Telephone: (386) 868-1034
Email: MBuckley@SecurityFirstFlorida.com