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Policy Services

Get in touch with us for policy and billing questions.

(877) 333-9992

Monday – Friday 
8:00am to 7:00pm ET

8:00am to 4:30pm ET

Email us

Our Customer Support Team can assist you in reviewing your policy, billing, or claim information.

You can also find this information by visiting our Customer Portal.

Get a Quote

Talk to our policy experts about coverage options that suit you best.

(866) 999-5545

Monday – Friday 
8:00am to 7:00pm ET

Even if your home is a brand new construction, call us for a quote!

Receive an instant quote anytime on our website.


We are by your side to provide a smooth experience.

(877) 581-4862

New Claims (24/7)
Ways to file a claim.

Existing Claims
Please email your Claims Examiner for assistance with an existing claim. Remember to include your claim number in the subject line.

For general questions, call our Customer Support Team.

(877) 333-9992



Get in touch

Agency Resources

Monday–Friday, 8:00 am–5:00 pm

(844) 636-4289

Agent Appointments

Contact the Territory Manager for your area using our regional map.

Verify policy coverage 24/7 by visiting Your organization may already be enrolled.

To call our automated system for basic policy inquiries, call (877) 333-9992.

Overnight Mailing Addresses

SFI (Admitted Products) FedEx & UPS Overnight Payment Address

Security First Insurance
Lockbox# 628336, 2290 Premier Row
Orlando, FL 32809
SFM (Excess & Surplus) FedEx & UPS Overnight Mailing Address  

Security First Managers LLC – ITF Highlander Specialty Insurance Co.
Lockbox# 628782, 2290 Premier Row
Orlando, FL 32809

If you suspect someone has committed an act in an attempt to defraud their insurance company, please email

Fraudulent claims account for a significant portion of all claims received by insurance carriers and cost billions of dollars annually leading to higher insurance premiums for all policyholders. Help us stop fraud by reporting any suspicious activity or false claims.