Contact Us

How to Reach Us

Monday - Friday 8:00 a.m. to 8:00 p.m. EDT

Contact our Customer and Agent Response Experts (C.A.R.E.) to ask questions about your policy or coverage options, to make a payment, or to find an agent near you. Agents can contact the C.A.R.E. Team for expertise to help serve Florida's homeowners such as product and programs information and underwriting eligibility.

Telephone: (877) 333-9992

You can also access our online My Security First customer portal to review your policy, file a claim, or make a payment.

File a claim 24 hours a day, 7 days a week.

For questions regarding your claim, you can contact us via phone or email.

Telephone: (877) 581-4862

All emails sent to the Claims Department should include your claim number in the subject line and body of the email.


Water Extraction

If your home experiences water damage, it needs immediate attention to prevent further damage. Security First Insurance has partnered with certified water extraction companies who have committed to respond within 2 hours.

Identity Theft Claims

For identity theft claims or any suspected identity fraud activity, please call PrivacyMaxx immediately at (800) 676-5696.

Flood Loss Claims

If your flood policy is through Security First Insurance, you can report your flood claim by calling us at (877) 581-4862.

Monday - Friday 8:30 a.m. to 5 p.m. EDT

Telephone: (877) 900-3974 (Option 2, then option 4) or (386) 673-5308

For password change requests, call us at (877) 900-3974 (Option 2, then option 4).

To contact Agency Resources, send an email to

Agent Appointments: Contact the territory manager for your territory using this regional map

Monday - Friday 8:00 a.m. to 8:00 p.m. EDT


Verify Online: You can verify policy coverage 24/7 by visiting Your organization may already be enrolled.

Telephone: (877) 333-9992
Mortgage company assistance calls are handled Monday through Friday 9 am - 5 pm.

Overnight Address:

Security First Insurance
Attn: Lockbox 628336
102 West Pineloch Avenue
Suite 18, Orlando, FL 32806-6100

Monday - Friday 8:00 a.m. to 4:30 p.m. EDT
Please contact Sandy Ferrer, Director of Special Investigations and Fraud Prevention, if you suspect someone has committed an act in an attempt to defraud their insurance company. 
Telephone: (386) 868-1164
Fraudulent claims account for a significant portion of all claims received by insurance carriers and cost billions of dollars annually leading to higher insurance premiums for all policyholders. Help us stop fraud by reporting any suspicious activity or false claims. 

Monday - Friday 8:30 a.m. to 5 p.m. EDT

Please contact Marissa Buckley, Vice President of Marketing

Telephone: (386) 868-1034