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Policy Services

Get in touch with us for policy and billing questions.

(877) 333-9992

Monday - Friday, 8 am - 8 pm

Saturday - Sunday, 8:30 am - 5 pm

Email us

Our Customer and Agent Response Experts (C.A.R.E.) Team can assist you in reviewing your policy, billing, or claim information.

You can also find this information online by visiting our Customer Portal.

Get a Quote

Talk to our policy experts about coverage options that suit you best.

(866) 999-5545

Monday - Friday, 8 am - 8 pm

Even if your home is a brand new construction, call us for a quote!

Receive an instant quote anytime on our website.


We are by your side to provide a smooth experience.

(877) 581-4862

New Claims


Review our options for filing a claim.


Existing Claims

It is best to reach out to your Examiner directly. Please include your claim number in the subject line of all emails.

For general questions, call our C.A.R.E. Team.

(877) 333-9992



Get in touch

Agent Services

(877) 900-3974 (Option 2, then option 4)

Monday - Friday, 8 am to 5 pm


Agent Appointments

For Agent Appointments, contact the territory manager for your territory using this regional map.

Verify policy coverage 24/7 by visiting Your organization may already be enrolled.

To call our automated system for basic policy inquiries, follow the prompts at (877) 333-9992.

Overnight Mailing Address

SFI (Admitted Products) FedEx & UPS Overnight Payment Address
Security First Insurance
Lockbox# 628336, 2290 Premier Row
Orlando, FL 32809
SFM (Excess & Surplus) FedEx & UPS Overnight Mailing Address:  
Security First Managers LLC – ITF Highlander Specialty Insurance Co.
Lockbox# 628782, 2290 Premier Row
Orlando, FL 32809

If you suspect someone has committed an act in an attempt to defraud their insurance company, please send a report to the email below.

Fraudulent claims account for a significant portion of all claims received by insurance carriers and cost billions of dollars annually leading to higher insurance premiums for all policyholders. Help us stop fraud by reporting any suspicious activity or false claims.