File a Claim

Security First offers convenient options to make filing a claim simple for Florida homeowners and renters insurance. Call us, visit online, or use our free mobile app to report a claim.

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Call us 24/7 to file a claim.

We have representatives available to assist you with the claim process and help you understand the coverage available under your policy of insurance.


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File a claim via text messaging.

Monday - Friday
8:00 am - 5:00 pm ET

Text "Claim" to (386) 251-2066.

Standard data rates may apply.


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Use our customer portal, My Security First, anytime to report a claim and submit photos of any damages to your home or personal property.


Download our free mobile app
Mobile App

Our free mobile app allows you to have all your policy information available at your fingertips so you can conveniently manage your policy 24/7. You can even start a claim quickly and securely with just a few steps! 

Frequently Asked Questions

Click each question to learn more about how to file a claim, minimize additional damage to your home, and what to expect during the claims process.

Field Adjusters inspect any interior and exterior damage and report their findings to the Claims Examiner.

Your Claims Examiner is your primary point of contact. They are essentially the conductor of your claim. They review your policy coverage and review findings from Contractors and Field Adjusters.

Your deductible is the out-of-pocket amount you pay before your insurance benefits apply. Please be aware that it is illegal for a contractor to waive your deductible.

Special Claims
Water Extraction Services

It's critical that you detect and prevent further water damage right away. Water damage may be hidden within the walls or floors of your home, increasing the risk of ongoing damage.

A large percentage of claims result from the accidental and sudden discharge of water. The source of the water may be from broken pipes or such things as overflowing dishwashers, refrigerators, and washing machines. Water damage is very serious, especially in Florida. Check your home regularly for potential problems and be proactive about leaks.

Security First has partnered with companies in multiple locations throughout Florida that will remove the water and dry out your home. These companies will respond to your needs as quickly as possible. When you report your claim to us, a claims examiner will be in touch with you to discuss emergency services.

Identity Theft Claim
Report Suspected Identity Theft

It is very important that you investigate any suspected identity fraud immediately – even if you aren’t certain, call PrivacyMaxx directly at:

(800) 676-5696