Understanding our claims process can give you some peace of mind. Here you will find what you can expect during your claim and some information to keep in mind. We hope these resources will provide a better understanding. If you have any questions regarding your claim, please ask your Claims Examiner.
Click each question to learn more about how to file a claim, minimize additional damage to your home, and what to expect during the claims process.
Field Adjusters inspect any interior and exterior damage and report their findings to the Claims Examiner.
Your Claims Examiner is your primary point of contact. They are essentially the conductor of your claim. They review your policy coverage and review findings from Contractors and Field Adjusters.
Your deductible is the out-of-pocket amount you pay before your insurance benefits apply. Please be aware that it is illegal for a contractor to waive your deductible.
It's critical that you detect and prevent further water damage right away. Water damage may be hidden within the walls or floors of your home, increasing the risk of ongoing damage.
A large percentage of claims result from the accidental and sudden discharge of water. The source of the water may be from broken pipes or such things as overflowing dishwashers, refrigerators, and washing machines. Water damage is very serious, especially in Florida. Check your home regularly for potential problems and be proactive about leaks.
Security First has partnered with companies in multiple locations throughout Florida that will remove the water and dry out your home. These companies will respond to your needs as quickly as possible. When you report your claim to us, a claims examiner will be in touch with you to discuss emergency services.
Whether you have filed a claim or not, as a Security First Insurance policyholder, you have access to our First Choice Repair Network™. This Network is a comprehensive list of licensed and insured contractors who have undergone thorough background checks and vetting to service all your claim’s needs. For information, either ask your Claims Examiner or email: Firstchoice@SecurityFirstFlorida.com.
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