We are working non-stop to make sure our policyholders are receiving the services they need. If you need to report a claim, you can report your claim online with no wait time, or call us at (877) 581-4862. To assist our customers and to make the claim process as easy as possible we've developed the following information, which includes answers to commonly asked questions, a video of our catastrophe response, and tips to avoid insurance fraud. We look forward to serving you throughout recovery and the repair process.
We have expanded our team and have our insurance professionals working around the clock to serve our customers. Thank you for being our customer and for your patience. Rest assured we are working as quickly as possible to process every single claim.
Note that these are general statements that primarily apply to homeowners insurance policies (not necessarily renters, condo owners or rental property policies). Please speak to a representative for specific information about your circumstance. Click the button to see the full list of FAQs.
A hurricane is an “Act of God,” so your specific policy’s premium will not increase as a result of your claim nor will it be canceled because you filed a hurricane claim.
You will be contacted by an examiner to discuss your claim and a field adjuster will contact you to schedule an inspection of your property. The field adjuster willl inspect your home and estimate repairs for any covered damage. If your claim exceeds your Hurricane Deductible, we will issue a payment for the amount over the deductible. If needed, we can help you find a licensed and insured contractor in your area to repair your home.
You do not need to report a claim if there was no damage to your property. You are responsible for removing any tree remaining on your property to maintain your property and to prevent anyone from being injured.
Damage caused by floods is not covered by most homeowner’s insurance policies. You need a flood insurance policy to receive coverage for damage caused by floods or storm surge. Contact your agent to determine if you have a separate flood insurance policy or if you've added our Flood Coverage to your policy with us.
Your policy declarations page is the first page in your policy package. It contains a brief overview of your policy's specific coverages and exclusions. The following guide breaks the page down section by section to help you understand the key information.
Contact your agent for an emailed copy of your declarations page.
Download our Hiring a Contractor Guide to find the best practices to avoid scams and find a licensed and registered contractor.