Security First - Claims - Water Mitigation

Claims Image Claims

In the event that your home is damaged, our customer service representatives and adjusters are standing by to take your claim and process it so you can begin the necessary repairs promptly. To file a claim directly with Security First Insurance, call our toll-free number: 877-581-4862. You can also call your agent to file a claim, or you can file online here.

We urge you to report all claims immediately; even if you are unsure whether the loss is covered or whether it will exceed your deductible. Our claims adjusters will inspect the damage to determine whether your policy covers the loss.

To report a claim by telephone call 1-877-581-4862

Water Damage Mitigation

A large percentage of claims result from the accidental and sudden discharge of water. The source of the water may be from leaking plumbing or such things as overflowing dishwashers, refrigerators, washing machines or other appliances.

As a service to you, Security First has identified companies in your area that will remove the water and dry-out your home. These companies have agreed to respond to your needs within two hours of being notified. These services are available 24-hours-a-day, 7-days-a-week, including holidays. When you report your claim to our claim center, our customer service representative will provide you with the name and telephone number of one of these water extraction companies.

If you experience this kind of water damage, please do these three things immediately:

Shut off the water
Report the claim
Contact a company to remove the water

You may shut off the water at the location of the leak: the sink, the toilet, the appliance, or where the water comes into your house. You may contact the company whose name we have provided or one that you choose.

Removing the water quickly may reduce the amount of overall damage and make it possible to remain in your home. Contacting the company that we have provided will bring an immediate response from one of the most qualified water removal companies in your area. If your claim is covered, the companies on our list will not ask you for up front payment for services. Since your deductible would apply, you may be required to make payment at a later date up to your deductible amount.