Claims Process

At Security First, we understand the importance of a smooth recovery and will work diligently to respond quickly to your needs. When you file a claim, a team of professionals will be assigned to manage your claim and assist you throughout the process. We have partnered with experienced, professional adjusters and examiners located throughout Florida who are fully trained to offer you exceptional service.

While your claim is being processed, you can check the status by contacting your claims team or by logging into our Policyholder Service Center. You’ll also be able to email a summary of your claim to family members or your insurance agent and view adjuster contact information.

The following diagram summarizes what typically occurs after you report your claim:

The timeframes shown in the above illustration may vary or result in a longer turnaround time, depending on the intricacies of the claim or due to major disasters, such as hurricanes, that affect Florida and result in large-scale damage. In the event of a disaster, Security First places a priority on severely-stricken customers to help them secure safe living arrangements and/or rebuild their homes.